PRODUCT CHANGES
The ebookshop.gr gives you the opportunity to return part or all of the
products received within 14 days from the date
shipment of the order (we find it in the accompanying document proof/
invoice) from our store.If the return is due to defective
products or in the wrong shipment on our part, the return is made with ours
transport, upon request.
For any change or return, you should first contact
us, at the info@ebookshop.gr (to register the date
return).and inform of your wish.Information you can
you also request on 22830 22451 but sending an email is required.
The information you need to provide us with, apart from your name, is the
order number, receipt or invoice number and code
product you want to change.
You can make changes exclusively with the document issued for
your order
For each change, the following applies:
A) For orders over 60 euros the costs of the first change (return)
and shipping again to the customer) burden our company. At
in case of more changes, the costs are borne by the customer.
B) For orders under 60 € the return costs are charged to the company
while the shipping costs of the change are borne by the customer.
C) The first change is made exclusively by parcel at the Hellenic Post.
D) The products to be changed should be in excellent condition, with
the special markings (tags) and their original packaging.
of the products does not constitute their shipping packaging. For this reason
labels or packaging strips should not be glued on them, but should be
packed in a new box.Products that have damaged their original
packaging or used,
They cannot be changed, or returned
Money.
DEFECTIVE PRODUCTS
In case the customer receives a defective product then it must be
Replaced. Defective is considered a product that has proven and visible
manufacturing error-error.
The defective product returns to our company and is replaced (if any)
availability) at the expense of the company. To accept a product as defective, it will
the wear must not be due to misuse of the product and within a period of 14 days
from its receipt. If it is found that the wear and tear is from misuse of
Customer
it is established that its packaging has been used or damaged, then
the same product is returned to the customer with shipping costs borne by him. The
products returned should always be clean
WITHDRAWAL - CANCELLATION OF ORDER
In case of withdrawal – cancellation of an order, which has already been sent, it is made
within a period of 14 days from the date of order,
return costs
of the product are borne by the customer.
REFUND
Refund is made for orders over 60 euros and the time limit for
its completion is 15 days from the receipt of the products at our place
Following this update we do not bring any
For
orders below it is possible to freeze the amount for redemption up to
6 months after the return of the order.
The refund is made in the same way as the payment was made, ie:
A) For payment by bank deposit, the money is returned to his account
customer,
B) For payment using a card, we will inform the Bank about its cancellation
transaction and the bank will carry out any transaction provided on the basis of
contract he has drawn up with the client. responsibility for the time and manner of execution of the rebuttal, regulated by
aforementioned contract. The process of reversing (total or partial) the in the charges
credit card, is done exactly as the card has been charged
In case of refund, RETURN COSTS OF THE PRODUCTS
THEY CHARGE THE CUSTOMER.